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FAQs - Everything you need to know about your purchase at Handpan.World

Our FAQs inform you about the most important questions about Handpan.World:

Is a bag included with the handpans?

The instruments we offer do not include bags, as everyone has different requirements for a handpan case. Some want the simplest/cheapest option, others are looking for a solid or high-quality soft case for everyday use, and others travel a lot or are on the move and need the best possible protection from a hard case. Some don't want a bag at all because they only want to play the instrument at home.

As you can see, it makes no sense to offer a specific bag model directly. Therefore, we have decided not to include the bags in the price, but to offer a 20% discount when you buy a handpan online and order equipment such as bags, stands, holders and care supplies (for a maximum of 3 products) at the same time. This discount will be automatically applied to you during the ordering process.
This means you have the option to freely choose your bag and every need is equally catered for.
-> Click here for an overview of handpan accessories (bags, care equipment, stands and holders)

Can I rent/borrow a handpan?

Before buying a handpan, you want to try out one or more Try handpans and test it? For all those who are undecided and interested in renting a handpan, we now also offer handpan rental. You can choose from an exquisite, select range of high-quality musical instruments. If you like the instrument, you can rent it Buy Handpan - the Rental fee will be 100% In case you return the loan instrument, you will receive a Voucher for 50% the rental fee, which you can redeem to purchase a handpan. If you purchase another instrument within 14 days of returning your rental instrument, we will top up the voucher to 100% .

Handpan rental fees:
-> Minimum rental period 14 days: 140€
-> 21 days: 196€
-> 30 days: 250€
-> Additionally bookable single days: 8€ each

Easy return:

To return, simply use our free Returns portal .
All you need is your customer and order number, which we will send you in the order confirmation.

A handpan exactly as I imagined it?
Custom-made - have your handpan made to measure according to your ideas

Discover the limitless possibilities to create your dream handpan.
With our expertise, you can design your handpan exactly as you want it - be it the scale, the layout or other individual details.

Our experienced handpan makers have invested thousands of hours of research and development into the perfect design of handpans. Their expertise guarantees that your tailor-made instrument will have an outstanding sound.

Do you have a specific scale in mind that we don't offer? Or do you want to implement a layout that perfectly embodies your musical vision? Contact us by email at service@handpan.world or by phone and we will act as a link between you and our builders.

We guarantee that you will receive a unique masterpiece that is exactly what you imagined. Bring your musical dreams to life with a custom handpan from us!

Is installment financing possible?

Our aim is to make the dream of owning your own handpan possible for everyone, despite the high investment. To make it easier to finance a handpan, we offer installment financing on fair terms. This allows you to start playing the handpan straight away without having to pay the high amount all at once. Instead, you can relax and finance your handpan over a longer period of up to 36 months on good terms. You are free to choose the installment amount and term. You can also make a down payment and pay the remaining amount in installments.

Overview of installment conditions according to terms:
  • 0% financing with a down payment of at least 50% and a term of the remaining financing of max. 6 months
  • For terms of up to 12 months: special conditions of 4.90% effective annual interest
  • For a term of 12 to 24 months, the effective annual interest rate is 9.1%
  • For a term of 24 to 36 months, the effective annual interest rate is 12.9%
-> All information and details about our installment agreement can be found here.


What payment options are available to me?
You can easily select your preferred payment method in the last step of the ordering process (payment). We accept all common payment methods such as advance payment, credit card, debit card, PayPal, Apple Pay, Bancontact, EPS, Google Pay, iDeal.
To finance your handpan, please contact us directly by email at service@handpan.world

Is there a guarantee on handpans purchased from Handpan.World?

We guarantee a high sound quality and tuning stability of our handpans. The instruments of our manufacturers keep their tuning stable for three to five years, depending on the brand and model. There is a two-year guarantee on the tuning stability - in the event of a detuning within the guarantee period, we will provide a free re-tune.

This guarantee does not apply to detuning caused by the user's own fault or by external influences such as falls or solid objects hitting the sound fields. In the case of detuning caused by accidents or improper handling, the Handpan.Word Retune service can be used for a fee. Even after the guarantee has expired, we will of course take care of retuning the handpans purchased from Handpan.World. The costs vary between €150-300, depending on the model and the degree of detuning.

How long does it take to deliver my handpan?
All directly available handpans are delivered within the EU in 5-14 working days.
All other pre-ordered handpans are lovingly handcrafted for you. Depending on the manufacturer, the production time is 3-10 weeks. After you place your order, we will inform you of the expected delivery time and keep you informed of the status.

Do I have to pay shipping costs?
For handpans:
Within the EU, we will deliver your ordered handpan free of charge. Outside the EU, shipping costs range from €50-100 depending on the region. You will be informed of the exact shipping costs during the ordering process.

For accessories:
For orders without a handpan, the usual shipping costs of the shipping provider apply.

Right of return and exchange of your handpan purchased from Handpan.World:

Handpan.World Returns Portal:
If you would like to exchange your handpan or accessories purchased from Handpan.World or make use of your right of return, please arrange your return via our returns portal.
-> To the Handpan.World returns portal

30 days exchange possible:

After receiving your handpan, you have the opportunity to convince yourself of the sound quality of the handpan you ordered. If you are not satisfied with the handpan delivered, you can exchange the handpan with us within 30 days without any problems.

Exchange terms:
We understand if a purchase decision was not the right one. It is our aim that you are satisfied with your handpan choice from us. Therefore, we grant a flexible exchange right for handpan instruments.

If you wish to exchange your product, please contact Handpan.World Support: https://www.handpan.world/pages/support

Our exchange policy is set out below:
  • The exchange periods apply from receipt of the goods
  • A free exchange is possible within 30 days
  • The exchange via Handpan.World Support or the showroom where the instrument was purchased is free of charge.
  • If you exchange an item in a Handpan.World showroom where you did not buy it, you may be charged a flat fee of €100. This fee is paid directly to the Handpan.World representative on site and serves as compensation for the time spent.
  • No money will be refunded in the event of an exchange - if a difference remains after the exchange, the customer will receive a voucher (in the case of a positive difference) or an additional invoice (in the case of a negative difference).
  • If you wish to exchange the item again after the first free exchange, an additional processing fee of €50 will be charged, as well as €30 for shipping (both ways).
  • Extraordinary exchange option: Even after the 30-day exchange period has expired, an exchange can be granted if the instrument is in perfect condition. In these cases, we charge a usage fee of €150 per month or part thereof after the 30-day exchange period has expired.

    14 days return policy:
    For online orders and other distance selling contracts (e.g. telephone), every provider is legally obliged to grant the customer a 14-day right of cancellation. This can be exercised within fourteen days of receipt of the goods, without giving reasons . According to Section 312 d Paragraph 4 of the German Civil Code (BGB), custom-made products upon customer request are excluded from the right of withdrawal.*

    If you wish to exercise your right of return, please send us an email to service@handpan.store within 14 days.
    --> All details on the right of withdrawal can be found here

    * Custom-made products on customer request:
    According to Section 312 d Paragraph 4 of the German Civil Code (BGB), custom-made products made to customer specifications are excluded from the right of withdrawal. This applies to handpans that are not immediately available but have to be made to order.
    Pre-orders pursuant to Article L 121-20-12 of the Consumer Code are expressly not offered.
    Of course, there is still a warranty obligation for the correctness of the ordered goods, tuning stability and correct tuning. Defects must be reported immediately after becoming aware of them and Handpan.World must be given the opportunity to remedy the defect. In addition, Handpan.World grants a 30-day exchange right for custom-made products as a goodwill gesture - in the end, we want every Handpan.World resident to be happy.

    Can I have my handpan retuned at Handpan.World?

    If your handpan is out of tune, you can use our retuning service. We take care of the entire process. The instrument to be retuned will be picked up from you and returned perfectly tuned within four to six weeks. The costs vary depending on the instrument and the degree of detuning, between €150-300 (including insured shipping).

    We do NOT undertake retuning of third-party instruments:

    -> Learn more about the Handpan.World Retune service here