What should I look out for when buying a handpan?

Our → QuickGuide Buyer's Guide provides a first quick overview
It is best to choose in this order:
1. Your supplier and thus the quality of your handpan. Read → our exclusion criteria
2. → Material and → Sound of your handpan
3. → frequency and → tuning of your handpan

→ Here you will find our collection of buying tips
Can I pay in installments at Handpan.World?

Our aim is to make this dream possible for everyone who dreams of a handpan, despite the high investment. To make it easier for you to finance your handpan, we offer you the option of an installment loan through our partner Santander. This allows you to start playing the handpan directly without having to pay the high amount at once. Instead, you can relax and finance your handpan over a longer period of up to 72 months on good terms. You are free to choose the amount of the installment and the term. You are also welcome to make a down payment and pay off the remaining amount in installments. You can easily apply for the installment loan during the ordering process for your desired handpan. Within a few minutes, the application is approved in 95% of the cases. If your application is rejected for any reason, please contact us directly.
→ You can find out more about paying in installments here.
Is a bag included with the handpans?

Since different people have different wishes for a handpan case, no bags are included with our instruments. Some want the simplest or cheapest option, others are looking for a solid or high-quality soft case for everyday use, while others travel a lot and need the best possible protection from a hard case. Again, some don't want a bag at all because they only want to play the instrument at home. Maybe you come to the same conclusion as we do that a fixed bag model would be too restrictive here. We have therefore decided not to include the bags in the price, but to grant a 20% discount when buying a handpan online if you purchase additional equipment such as bags, stands, holders and care supplies. This discount will be automatically applied to you during the ordering process. So there is the possibility of a free choice of bags and every requirement is taken care of equally.
→ Click here for our large selection of backpack bags and hard cases for your handpan
Return & exchange of a purchased handpan
30 days exchange possible:
After receiving your handpan, you have the opportunity to see for yourself the sound quality of the handpan you ordered. If you are not satisfied with the handpan delivered, you can exchange the handpan with us within 30 days without any problems.

Exchange regulations:
We grant a flexible exchange policy for Handpan instruments. The exchange periods apply from receipt of the goods. If you require an exchange, please contact Handpan.World Support: https://www.handpan.world/pages/support

The rules for exchange options are set out below.
- A free exchange is possible within 30 days
- Exchanges via Handpan.World Support are free of charge.
- If exchanged on site in a Handpan.World showroom, a flat rate of €50 will be charged.
- If a new exchange is desired, an additional processing fee of €50 and €30 for shipping (outward and return shipping) will be charged.
- Even after the 30-day exchange period has expired, an exchange can be granted if the instrument is in perfect condition. In these cases, we charge a flat rate usage fee of €150 per month or part thereof after the 30-day exchange period has expired.
14 day return policy:
We adhere to the European cancellation and return policy for online purchases. Every online retailer is legally bound to give its customers a fourteen-day return option after receiving the delivery in return for a refund of the purchase price. If you want to make use of it, write us an email to service@handpan.store within the 14 day period

According to Section 312 d Paragraph 4 of the German Civil Code (BGB), custom-made products made upon customer request are excluded from the right of withdrawal.

→ All details about the right of withdrawal can be found here
Guarantee and warranty on my handpan

Is there a guarantee on handpans purchased from Handpan.World?

We guarantee high sound quality and tuning stability of our handpans. Depending on the brand and model, our manufacturers' instruments maintain their tuning for three to five years. There is a two-year warranty on tuning stability - if the tuning is out of tune within the warranty, we will retune it free of charge.

This guarantee does not apply to detuning caused by your own fault or external influences such as falls or solid objects striking sound fields. If the device is out of tune due to accidents or improper handling, you can use the paid Handpan.Word Retune service. Even after the warranty has expired, we will of course take care of retuning the handpans purchased from Handpan.World. The costs vary between €150-300, depending on the model and the degree of detuning.

-> You can read everything about retuning here .
How do I properly care for my handpan?

Every handpan, no matter what material it is made of, wants to be well cared for. Steel always reacts with air, moisture, salts and acids. Regular and proper cleaning of your handpan is therefore definitely recommended. Despite all the rumors that stainless steel is easier to care for than conventional, nitrated steel, our experience shows that handpans made of Embersteel and other types of stainless steel are particularly susceptible to discoloration and surface corrosion. Handpan care is therefore an indispensable part of maintaining your instrument.

Instructions for handpan cleaning & care with handpan oil:

1. Never store your handpan in a bag. Store textiles
Moisture that affects the steel of your handpan and can lead to corrosion and rusting. Therefore, store your handpan so that it can breathe freely.
2. Wash your hands before each game. In this way you reduce the involuntary application of harmful substances such as salts and acids to your handpan.
3. Remove dirt, grease, salts and acids from your handpan every 1-2 weeks with a high-percentage rubbing alcohol.
4. After cleaning, apply enough care oil to the clean and dry surface of your handpan and spread it evenly with a microfiber cloth so that the entire handpan is covered with a shiny layer of oil.
5. To remove stains, tarnish and fingerprints, polish with a microfiber cloth.
6. After oiling, let your handpan rest for about 12 hours so that the oil can adhere and a protective patina develops.
7. If the handpan is still greasy after it has taken effect, simply remove the residue with a microfiber cloth.
7. After each game, wipe your handpan with the still oily microfiber cloth to lightly oil the surface and remove salts and acids from your skin.

-> For comprehensive instructions on correct handpan care

→ Here we have put together an in-depth article on how to use your handpan correctly.

-> You can find our handpan care products such as handpan oil here
Handpan tuning service

Every handpan goes out of tune over time. Depending on the manufacturer and processing method, the mood among high-quality manufacturers remains stable for three to five years. However, intensive playing and strong temperature fluctuations can also shorten the detuning period. How long an instrument stays in tune also depends on its treatment and care. A direct detuning can occur if a pitch is hit by a fall or hit by a hard object. → Read more about retuning.

If your handpan is out of tune, you can take advantage of our retuning service. We take care of the entire process. The instrument that needs to be retuned will be picked up from you and delivered back perfectly tuned within three to four weeks. The costs vary depending on the instrument and the degree of detuning between €150-300 (including insured shipping).

When you retune your order, send us a video recording of the out-of-tune handpan. Play each tone field separately and then improvise a little. This gives us a first impression of the degree of detuning and allows us to better assess the effort involved in retuning.

NO retuning of third-party instruments:
We ONLY tune instruments from the Handpan.World network.
We receive numerous requests for retuning orders for inferior instruments, mostly purchased on the Internet, for example on Amazon, Ebay, Etsy, etc.
Our tip: Don't buy an inexpensive handpan online - except of course from Handpan.World 😉

But experience has also shown that better-known brands from music stores such as Sela, MEINL, Fame, PanAmor, Terre, etc. have immature tuning stability. This is not surprising since they are mass-produced goods that are manufactured in large workshops without sufficient time or attention to detail.

We have received quite a few requests for the retuning of cheap products, mass-produced products or poorly built handpan drum instruments where retuning was no longer possible. Only well-built handpans can be retuned.

When buying a handpan, we recommend choosing quality and a provider who also offers a professional retuning service. Adequate quality does not always mean the top price shelf. We at handpan.World now also offer very affordable handpans between €1000-1500 with exceptional sound and tuning stability.
-> Feel free to take a look around our online catalog.
Kann ich eine Handpan Mieten/ Leihen ?

Du möchtest vor dem kaufen einer Handpan erst einmal eine oder mehrere Handpans ausprobieren und testen? Für alle Unentschlossenen und sonstigen Leihinteressenten bieten wir jetzt auch die Handpan Miete an. Du kannst aus einer exquisiten, auserlesenen Reihe hochwertigster Musikinstrumente auswählen. Sollte Dir das Instrument gefallen, kannst Du die geliehene Handpan kaufen - die Leihgebühr wird Dir zu 100% angerechnet. Im Falle dass Du das Leihinstrument wieder zurück gibst, erhältst Du von uns einen Gutschein über 50% der Leihgebühr, den du zum Kauf einer Handpan einlösen kannst. Kaufst du innerhalb von 14 Tagen nach Rückgabe deines Leihinstruments ein anderes Instrument stocken wir den Gutschein auf 100% auf.

Gebühren Handpan Miete:
-> Mindestleihzeitraum 14 Tage: 140€
-> 21 Tage: 196€
-> 30 Tage: 250€
-> Zusätzlich Buchbar Einzeltage: jeweils 8€
Einfache Rückgabe:
zur Rückgabe nutzt die einfach unser kostenloses Retourenportal.
Dazu benötigst du lediglich deine Kunden- und Auftragsnummer, die wir dir in der Auftragsbestätigung mitschicken.
Shipping costs & delivery time at Handpan.World

Delivery times:
All → directly available handpans are delivered within the EU in 3-7 working days.
All other pre-ordered handpans are lovingly made for you by hand. Depending on the manufacturer, the production time is 2-5 weeks. After you have placed your order, we will inform you about the expected delivery time and keep you informed about the status of things.

Shipping:
Within the EU we will deliver your ordered handpan to you free of charge. Outside the EU, depending on the region, shipping costs are €50-100. You will be informed about the exact shipping costs during the ordering process.
Which handpan tunings go well together

The best possible combinations are either the identical scale or parallel keys corresponding to the circle of fifths. The simple basic rule here is: from the major key it is 3 semitones down to the relative minor key, or vice versa, from the minor key it is 3 semitones up to the relative major key.
In addition, other moods can be easily combined.
→ Here you will find the circle of fifths and can read everything about suitable handpan tunings
Welche Handpan Stimmungen passen gut zusammen

Die bestmöglichen Kombinationen sind entweder die identische Skala oder Paralleltonarten entsprechend dem Quintenzirkel. Die einfache Grundregel dabei ist: von der Dur-Tonart sind es 3 Halbtonschritte nach unten zur parallelen Molltonart, oder umgekehrt, von der Molltonart sind es 3 Halbtonschritte höher zur parallelen Dur-Tonart.
Darüber hinaus lassen sich weitere Stimmungen gut kombinieren.
→ Hier findest Du den Quintenzirkel und kannst alles zu passenden Handpanstimmungen nachlesen

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