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FAQs - Everything you need to know about your purchase at Handpan.World

Handpan.World Services
Custom-made - A handpan exactly according to your ideas?

Do you have special wishes and ideas regarding your dream handpan? We will be happy to fulfill all your wishes if possible. With our expertise, you can design your handpan exactly as you want it - be it the scale, the layout or other individual details. Our experienced handpan makers have invested thousands of hours of research and development into the perfect design of handpans. Their expertise guarantees that your tailor-made instrument will have an outstanding sound. Do you have a specific scale in mind that we don't offer? Or would you like to implement a layout that perfectly embodies your musical vision? Contact us by email at service@handpan.world or by phone to discuss your details. We guarantee that you will receive a unique masterpiece that is exactly what you imagined. Bring your musical dreams to life with a custom handpan from us!

Can I have my handpan retuned at Handpan.World?

If your handpan is out of tune, you can use our retuning service. [If your handpan is out of tune within the tuning guarantee, see under Guarantee] We take care of the entire process. The instrument to be retuned will be picked up from you and returned perfectly tuned within four to six weeks. The costs vary depending on the instrument and the degree of detuning, between €150-300 (including insured shipping).
We do NOT undertake retuning of third-party instruments: -> Find out more about the Handpan.World Retune Service here
Buy a handpan: Advice options at Handpan World Where can I get advice at Handpan World? Handpan World offers various options for getting advice before buying a handpan: Showroom: In our showroom in Munich you can try out different handpans and get advice from our experienced staff. Telephone: You can also reach us by phone on +49 89 45 89 98 00 and get advice from one of our experts. E-mail: Just send us an e-mail to [service@handpan.world] with your questions and we will answer you as soon as possible. Blog: In our blog you will find a lot of information about handpans, including buying advice, playing tips and care instructions. For the blog click here

Which type of advice is right for me?

The best type of advice depends on your individual needs. If you have the opportunity, you should definitely visit one of our showrooms and try out different handpans. This is the best way to get a feel for which handpan suits you. If you don't have a showroom near you, you can also get advice from us by phone or email. Our experts will be happy to help you choose the right handpan for your budget and needs.

custom made

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Handpan retuning service

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Advice

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Where can I get advice at Handpan World?

Handpan World offers various options for getting advice before buying a handpan: Showroom: In our showroom in Munich you can try out different handpans and get advice from our experienced staff. Telephone: You can also reach us by phone on +49 89 45 89 98 00 and get advice from one of our experts. E-mail: Simply send us an e-mail to [service@handpan.world] with your questions and we will answer you as soon as possible. Blog: In our blog you will find a lot of information about handpans, including buying advice, playing tips and care instructions. https://www.handpan.world/blogs/uber-handpans

Which type of advice is right for me?

The best type of advice depends on your individual needs. If you have the opportunity, you should definitely visit one of our showrooms and try out different handpans. This is the best way to get a feel for which handpan suits you. If you don't have a showroom near you, you can also get advice from us by phone or email. Our experts will be happy to help you choose the right handpan for your budget and needs.

What is taken into account during the consultation?

When giving advice, we take the following points into account: Budget: How much do you want to spend on a handpan? Context of use: Where and how do you want to play the handpan? Personal response: Which handpan appeals to you most? What is the aim of the advice? Our goal is to find the best handpan for every customer. We want you to have a lot of fun with your handpan and to be able to make music with it for a long time. Can I also buy a handpan online? Yes, you can also buy handpans online at Handpan World. However, we recommend that you get advice before buying to find the right handpan for you. More information: https://www.handpan.world

Buy & rent handpan

Would you like to try out one or more handpans before buying one? For those who are undecided and interested in renting one, we now also offer handpan rental. You can choose from an exquisite, select range of high-quality musical instruments. If you like the instrument, you can buy the rented handpan - the rental fee will be credited to you at 100%. If you return the rental instrument, we will give you a voucher for 50% of the rental fee, which you can redeem to buy a handpan. If you buy another instrument within 14 days of returning your rental instrument, we will top up the voucher to 100%.
Handpan rental fees:

  • Minimum rental period 14 days: 140€
  • 21 days: 196€
  • 30 days: 250€
  • Additionally bookable single days: 8€ each
Easy returns: to return an item, simply use our free returns portal. All you need is your customer and order number, which we will send you in the order confirmation.
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Help shape the world of handpans - become a Handpan.World partner

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Who can become a partner of Handpan World?

Handpan World is happy to collaborate with artists, workshop leaders, music stores, handpan makers and handpan enthusiasts from all over the world.

How do I become a partner of Handpan World?

To become a partner of Handpan World, all you have to do is fill out the following contact form and contact our responsible employee: Here

What are the prerequisites for the partnership?

There are no special requirements for participating in the Handpan World partner program. In consultation with our responsible employee, we will work out whether a collaboration is possible. - We are happy to work with everyone who shares the passion for handpans and wants to help shape the world of handpans.

What types of partnerships does Handpan World offer?

Handpan World offers various types of partnerships that can be tailored to your individual needs. These include: Network partnership: Create your own showroom or lead your own handpan courses with our instruments Reseller partnerships: Buy handpans at wholesale prices and sell them in your own store Sponsorship partnerships: Support Handpan World in promoting handpan culture and receive instruments in return that you can use for your purposes Affiliate partnerships: Earn commissions for every sale generated through your affiliate link Maker partnerships: Offer your handpans in our shop.