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FAQs - Everything you need to know about your purchase at Handpan.World

Our FAQ's inform you about the most important questions about Handpan.World:

Is installment financing possible?

Our aim is to enable everyone who dreams of a handpan to achieve this despite the high investment. To make it easier for you to finance your handpan, we offer you the option of an installment loan through our partner Santander. This allows you to start playing handpan straight away without having to pay the large amount all at once. Instead, you can relax and finance your handpan over a longer period of up to 72 months on good terms. Here you have the free choice of the rate and duration. You are also welcome to make a deposit and pay off the remaining amount in installments.

You can easily apply for the installment loan during the ordering process for your desired handpan. 95% of the time, the application is approved within a few minutes. If your application is rejected for any reason, please contact us directly.

Overview of the installment conditions according to duration:

0% financing with a term of up to 6 months - we take over the interest costs

Special conditions of 3.90% for terms of up to 12 months - we will cover up to 2.01% interest for you.

For a term of 12 to 72 months, the effective annual interest rate is 7.90%

-> You can find an overview of all possible payment options here.


Which payment options can I choose from?

You can easily select your preferred payment method in the last step of the ordering process (payment). We accept all common payment methods such as prepayment, credit card, debit card, PayPal, Apple Pay, Bancontact, EPS, Google Pay, iDeal. You can also finance your handpan over a longer period of time via Santander installment purchase.

Is there a guarantee on a handpan purchased from Handpan.World?
We guarantee the highest sound quality and stability of the sound sequenz. Our instruments should remain tuning stable for two to five years, depending on the model. If your handpan goes out of tune naturally within the first two years, the Handpan.World guarantee will apply and we will have your handpan re-tuned free of charge.
This guarantee does not apply to disgruntlement caused by external influences such as falling or hitting solid objects on sound fields. Accidents of this kind can usually be remedied - of course, you can use our retuning service for this.

How long does it take to deliver my handpan?
All directly available handpans are delivered within the EU in 3-7 working days.
All other pre-ordered handpans are lovingly handcrafted for you. Depending on the manufacturer, the production time is 2-5 weeks. After you have placed your order, we will inform you of the expected delivery time and keep you informed about the current state of affairs.

Do I have to pay shipping costs?
Within the EU, we will deliver the handpan you have ordered free of charge. Outside the EU, shipping costs are € 50-100, depending on the region. You will be informed about the exact shipping costs during the ordering process.

30 days exchange possible:

After receiving your handpan, you have the opportunity to convince yourself of the sound quality of the handpan you have ordered.
If you are not satisfied with the delivered handpan, you can exchange the handpan with us within 30 days without any problems.

14 days right of return:
We adhere to the European right of withdrawal and return for online purchases. Every online retailer is legally bound to grant their customers a fortnightly return after receipt of the delivery in exchange for repayment of the purchase price. If you want to make use of it, write us an email to service@handpan.store within 14 days
-> All details about the right of withdrawal can be found here

Can I have my handpan re-tuned at Handpan.World?
Of course, we offer a retuning service for instruments purchased from us as well as for third-party instruments.
If your handpan is out of tune, you can use our retuning service - included in your Handpan.World guarantee free of charge for the first two years. We take care of the entire process: The instrument to be retuned will be picked up from you and returned to you perfectly tuned within two weeks.

The costs vary depending on the instrument and the degree of detuning between 100-200 € for handpans purchased from us.

For the retuning of instruments from other providers we charge + 50 €.

Send us a video recording of the detuned handpan with the retuning order. Play each tone field separately and then improvise a little. This gives us a first impression of the degree of detuning and allows us to better assess the effort of retuning.

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